Professional Certificate in Service Sector Service Operation Evolution

Name: Professional Certificate in Service Sector Service Operation Evolution
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The Professional Certificate in Service Sector Service Operation Evolution is a course designed to equip learners with the essential skills necessary to thrive in the rapidly evolving service industry. This program focuses on the latest trends and best practices in service operation, enabling learners to deliver exceptional customer experiences and drive business growth.

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AboutThisCourse

In today's economy, the service sector is a major contributor to job creation and economic development. As such, there is significant industry demand for professionals who possess a deep understanding of service operation principles and are able to adapt to changing customer needs and preferences. By completing this course, learners will gain a competitive edge in the job market and be well-prepared to advance their careers in a variety of service-oriented fields. Through a combination of engaging lectures, real-world examples, and interactive exercises, learners will develop the skills necessary to optimize service operations, streamline processes, and enhance customer satisfaction.

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CourseDetails

• Service Operation Foundations
• Service Delivery and Performance Management
• Service Desk and Incident Management
• Problem Management and ITIL Best Practices
• Change Enablement and Configuration Management
• Service Level Management and Customer Experience
• Capacity Management and Demand Planning
• Service Continuity and Disaster Recovery Planning
• Supplier Management and Vendor Relations
• Continual Service Improvement and Feedback Loops

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

NoPriorQualifications

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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EarnCareerCertificate

PROFESSIONAL CERTIFICATE IN SERVICE SECTOR SERVICE OPERATION EVOLUTION

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London College of Foreign Trade (LCFT)

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05 May 2025

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