Executive Development Programme in Service Quality Management: Impactful
-- ViewingNowThe Executive Development Programme in Service Quality Management is a comprehensive certificate course, designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of service quality management in today's competitive business landscape, where customer experience is paramount.
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โข Service Quality
โข Customer Satisfaction and Loyalty
โข Service Blueprinting and Design
โข Employee Engagement and Training
โข Quality Management Tools and Techniques
โข Continuous Improvement Processes
โข Metrics and Measurement in Service Quality
โข Service Recovery and Complaint Handling
โข Change Management and Innovation in Service Quality
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