Executive Development Programme in Service Quality Management: Impactful

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The Executive Development Programme in Service Quality Management is a comprehensive certificate course, designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of service quality management in today's competitive business landscape, where customer experience is paramount.

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With a strong focus on practical knowledge and industry-relevant skills, the course addresses the growing demand for experts who can drive service quality and enhance customer satisfaction. Learners will gain insights into service strategy, design, delivery, and improvement, equipping them with a holistic understanding of service quality management. By the end of the programme, learners will be able to implement effective service quality strategies, measure and analyze service performance, and drive continuous improvement. This will not only enhance their professional growth but also contribute significantly to their organizations' success and customer loyalty.

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โ€ข Service Quality
โ€ข Customer Satisfaction and Loyalty
โ€ข Service Blueprinting and Design
โ€ข Employee Engagement and Training
โ€ข Quality Management Tools and Techniques
โ€ข Continuous Improvement Processes
โ€ข Metrics and Measurement in Service Quality
โ€ข Service Recovery and Complaint Handling
โ€ข Change Management and Innovation in Service Quality

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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE QUALITY MANAGEMENT: IMPACTFUL
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London College of Foreign Trade (LCFT)
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05 May 2025
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