Executive Development Programme in Service Quality Management: Impactful
-- ViewingNowThe Executive Development Programme in Service Quality Management is a comprehensive certificate course, designed to empower professionals with essential skills for career advancement. This programme emphasizes the importance of service quality management in today's competitive business landscape, where customer experience is paramount.
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⢠Service Quality
⢠Customer Satisfaction and Loyalty
⢠Service Blueprinting and Design
⢠Employee Engagement and Training
⢠Quality Management Tools and Techniques
⢠Continuous Improvement Processes
⢠Metrics and Measurement in Service Quality
⢠Service Recovery and Complaint Handling
⢠Change Management and Innovation in Service Quality
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