Professional Certificate in Service Performance Metrics: Next-Gen
-- ViewingNowThe Professional Certificate in Service Performance Metrics: Next-Gen is a comprehensive course that equips learners with essential skills to excel in service management. This program focuses on the importance of measuring and analyzing service performance metrics to make informed decisions and improve overall business performance.
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โข Service Metrics Fundamentals
โข Key Performance Indicators (KPIs) in Service Delivery
โข Next-Generation Service Metrics: Trends & Innovations
โข Customer Satisfaction (CSAT) & Net Promoter Score (NPS) in Service Performance
โข Service Metrics Visualization & Data Storytelling
โข Balanced Scorecard & Service Metrics Dashboard Creation
โข Benchmarking & Best Practices in Service Metrics
โข Continuous Improvement & Iterative Service Metrics Management
โข Ethics & Data Privacy in Service Metrics
โข Change Management & Communication in Service Metrics Adoption
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