Professional Certificate in Service Performance Metrics: Next-Gen

Name: Professional Certificate in Service Performance Metrics: Next-Gen
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The Professional Certificate in Service Performance Metrics: Next-Gen is a comprehensive course that equips learners with essential skills to excel in service management. This program focuses on the importance of measuring and analyzing service performance metrics to make informed decisions and improve overall business performance.

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AboutThisCourse

In today's data-driven world, there is an increasing demand for professionals who can effectively measure and analyze service performance metrics to drive business growth. This course is designed to meet that demand by providing learners with a deep understanding of key performance indicators (KPIs), service level agreements (SLAs), and other critical metrics used in service management. By completing this course, learners will gain the skills and knowledge necessary to advance their careers in service management, including roles in IT service management, customer service, and operations management. They will learn how to use data to drive decision-making, improve service quality, and increase customer satisfaction, making them valuable assets to any organization.

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CourseDetails

• Service Metrics Fundamentals
• Key Performance Indicators (KPIs) in Service Delivery
• Next-Generation Service Metrics: Trends & Innovations
• Customer Satisfaction (CSAT) & Net Promoter Score (NPS) in Service Performance
• Service Metrics Visualization & Data Storytelling
• Balanced Scorecard & Service Metrics Dashboard Creation
• Benchmarking & Best Practices in Service Metrics
• Continuous Improvement & Iterative Service Metrics Management
• Ethics & Data Privacy in Service Metrics
• Change Management & Communication in Service Metrics Adoption

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE IN SERVICE PERFORMANCE METRICS: NEXT-GEN

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London College of Foreign Trade (LCFT)

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05 May 2025

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