Executive Development Programme in Service Transformation Strategies: Essentials
-- ViewingNowThe Executive Development Programme in Service Transformation Strategies: Essentials certificate course is a comprehensive program designed to meet the growing industry demand for service transformation experts. This course emphasizes the importance of service transformation in today's business landscape and equips learners with essential skills to lead successful service transformation initiatives.
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โข Service Transformation Strategies: An Overview
โข Understanding Customer Experience (CX) and its Importance
โข Design Thinking for Service Transformation
โข Leveraging Technology in Service Transformation
โข Change Management in Service Transformation
โข Metrics and Measurement for Service Transformation Success
โข Service Blueprinting: Mapping the Customer Journey
โข Innovation in Service Transformation: Best Practices and Case Studies
โข Building a Service Transformation Roadmap
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