Executive Development Programme in Service Transformation Strategies: Essentials
-- ViewingNowThe Executive Development Programme in Service Transformation Strategies: Essentials certificate course is a comprehensive program designed to meet the growing industry demand for service transformation experts. This course emphasizes the importance of service transformation in today's business landscape and equips learners with essential skills to lead successful service transformation initiatives.
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⢠Service Transformation Strategies: An Overview
⢠Understanding Customer Experience (CX) and its Importance
⢠Design Thinking for Service Transformation
⢠Leveraging Technology in Service Transformation
⢠Change Management in Service Transformation
⢠Metrics and Measurement for Service Transformation Success
⢠Service Blueprinting: Mapping the Customer Journey
⢠Innovation in Service Transformation: Best Practices and Case Studies
⢠Building a Service Transformation Roadmap
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