Executive Development Programme in Service Transformation Strategies: Essentials

Name: Executive Development Programme in Service Transformation Strategies: Essentials
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The Executive Development Programme in Service Transformation Strategies: Essentials certificate course is a comprehensive program designed to meet the growing industry demand for service transformation experts. This course emphasizes the importance of service transformation in today's business landscape and equips learners with essential skills to lead successful service transformation initiatives.

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AboutThisCourse

By enrolling in this course, learners will gain a deep understanding of the key principles, frameworks, and methodologies for service transformation. They will learn how to leverage technology, data, and customer insights to drive service innovation and improve customer experiences. Moreover, they will develop the skills to lead and manage service transformation projects, including stakeholder management, change management, and project management. In today's competitive business environment, service transformation is critical for organizations to stay relevant and competitive. This course provides learners with a unique opportunity to gain the skills and knowledge required to lead service transformation initiatives and advance their careers in this growing field.

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CourseDetails

• Service Transformation Strategies: An Overview
• Understanding Customer Experience (CX) and its Importance
• Design Thinking for Service Transformation
• Leveraging Technology in Service Transformation
• Change Management in Service Transformation
• Metrics and Measurement for Service Transformation Success
• Service Blueprinting: Mapping the Customer Journey
• Innovation in Service Transformation: Best Practices and Case Studies
• Building a Service Transformation Roadmap

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE TRANSFORMATION STRATEGIES: ESSENTIALS

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London College of Foreign Trade (LCFT)

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05 May 2025

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