Certificate in Service Quality Management Systems: Strategic Excellence
-- ViewingNowThe Certificate in Service Quality Management Systems: Strategic Excellence course is a comprehensive program designed to enhance the skills of professionals seeking to excel in service quality management. This course emphasizes the importance of a strategic approach to service quality management systems and covers key topics such as customer satisfaction, process improvement, and performance measurement.
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โข Introduction to Service Quality Management Systems (SQMS)
โข Understanding Customer Expectations and Perceptions in Service Quality
โข Key Components and Standards of ISO 9001:2015 for SQMS
โข Strategic Planning for Service Quality Improvement
โข Implementing and Monitoring SQMS: Best Practices
โข Continuous Improvement and the Role of Kaizen in SQMS
โข Service Failure and Recovery: Approaches and Techniques
โข Developing a Culture of Service Excellence and Continual Learning
โข Performance Metrics and Analysis in SQMS
โข Change Management and Leadership in Service Quality Management
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