Certificate in Service Quality Management Systems: Strategic Excellence

Name: Certificate in Service Quality Management Systems: Strategic Excellence
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The Certificate in Service Quality Management Systems: Strategic Excellence course is a comprehensive program designed to enhance the skills of professionals seeking to excel in service quality management. This course emphasizes the importance of a strategic approach to service quality management systems and covers key topics such as customer satisfaction, process improvement, and performance measurement.

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AboutThisCourse

In today's service-driven economy, there is a high demand for professionals who can effectively manage service quality and ensure customer satisfaction. This course equips learners with the essential skills and knowledge required to meet this demand and advance their careers in this field. By completing this course, learners will be able to analyze and improve service quality management systems, leading to improved customer satisfaction and business performance. Invest in your professional development with the Certificate in Service Quality Management Systems: Strategic Excellence course and gain a competitive edge in the job market.

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CourseDetails

• Introduction to Service Quality Management Systems (SQMS)
• Understanding Customer Expectations and Perceptions in Service Quality
• Key Components and Standards of ISO 9001:2015 for SQMS
• Strategic Planning for Service Quality Improvement
• Implementing and Monitoring SQMS: Best Practices
• Continuous Improvement and the Role of Kaizen in SQMS
• Service Failure and Recovery: Approaches and Techniques
• Developing a Culture of Service Excellence and Continual Learning
• Performance Metrics and Analysis in SQMS
• Change Management and Leadership in Service Quality Management

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BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN SERVICE QUALITY MANAGEMENT SYSTEMS: STRATEGIC EXCELLENCE

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London College of Foreign Trade (LCFT)

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05 May 2025

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