Executive Development Programme in Service Sector Service Operation Enhancement
-- ViewingNowThe Executive Development Programme in Service Sector Service Operation Enhancement is a certificate course designed to equip learners with essential skills for career advancement in the service sector. This program emphasizes the importance of service operations and how they directly impact customer satisfaction and business growth.
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⢠Service Strategy
⢠Service Design
⢠Service Transition
⢠Service Operation
⢠Service Improvement
⢠Customer Relationship Management
⢠Service Desk and Incident Management
⢠Problem and Change Management
⢠Capacity and Availability Management
⢠Service Reporting and Monitoring
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