Executive Development Programme in Automated Customer Service Techniques
-- ViewingNowThe Executive Development Programme in Automated Customer Service Techniques is a certificate course designed to empower professionals with the latest tools and techniques in the field. This program emphasizes the importance of automated customer service, which is increasingly in demand as businesses seek to enhance efficiency, reduce costs, and improve customer experiences.
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⢠Automated Customer Service Overview
⢠Speech Recognition Technologies
⢠Natural Language Processing (NLP)
⢠Chatbot Development and Implementation
⢠AI-Powered Customer Service Tools
⢠Customer Experience (CX) Metrics and Analytics
⢠Human-AI Collaboration in Customer Service
⢠Ethical Considerations in Automated CS
⢠Best Practices in Automated Customer Service
⢠Future Trends in Automated Customer Service Techniques
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