Executive Development Programme in Automated Customer Service Techniques

Name: Executive Development Programme in Automated Customer Service Techniques
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The Executive Development Programme in Automated Customer Service Techniques is a certificate course designed to empower professionals with the latest tools and techniques in the field. This program emphasizes the importance of automated customer service, which is increasingly in demand as businesses seek to enhance efficiency, reduce costs, and improve customer experiences.

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AboutThisCourse

Through this course, learners will gain essential skills in automation technologies, data analysis, and customer experience management. They will learn how to design and implement automated customer service systems, analyze customer data to improve services, and manage customer relationships in an automated environment. These skills are critical for career advancement in today's digital economy. By the end of the course, learners will be able to demonstrate a deep understanding of automated customer service techniques and their applications in various industries. They will be equipped with the skills to lead customer service teams, drive innovation, and contribute to their organizations' digital transformation efforts. This course is not just a step towards career advancement, but also a strategic move to stay relevant and competitive in the rapidly evolving business landscape.

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CourseDetails

• Automated Customer Service Overview
• Speech Recognition Technologies
• Natural Language Processing (NLP)
• Chatbot Development and Implementation
• AI-Powered Customer Service Tools
• Customer Experience (CX) Metrics and Analytics
• Human-AI Collaboration in Customer Service
• Ethical Considerations in Automated CS
• Best Practices in Automated Customer Service
• Future Trends in Automated Customer Service Techniques

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN AUTOMATED CUSTOMER SERVICE TECHNIQUES

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London College of Foreign Trade (LCFT)

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05 May 2025

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