Executive Development Programme in Live Chat Support: Engagement Excellence

Name: Executive Development Programme in Live Chat Support: Engagement Excellence
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The Executive Development Programme in Live Chat Support: Engagement Excellence certificate course is a comprehensive training program designed to equip learners with the essential skills necessary to excel in the rapidly growing field of live chat support. This course emphasizes the importance of providing exceptional customer engagement through live chat, a critical communication channel that enhances customer satisfaction and loyalty.

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AboutThisCourse

In today's digital age, there is an increasing demand for skilled live chat support professionals across various industries. By enrolling in this course, learners will gain a competitive edge in their careers, with a deep understanding of best practices, advanced techniques, and tools for delivering outstanding live chat support. Through a combination of theoretical knowledge and practical exercises, this program covers crucial topics such as communication skills, problem-solving, multitasking, and emotional intelligence, empowering learners to provide top-notch support and drive customer engagement excellence. By completing this course, learners will be well-prepared to advance their careers in customer support, customer experience, or related fields.

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CourseDetails

• Understanding Live Chat Support: An Overview
• The Importance of Engagement Excellence in Live Chat
• Effective Communication Skills for Live Chat Support
• Handling Customer Objections and Complaints in Live Chat
• Building Customer Rapport and Trust in Live Chat
• Managing Time and Multiple Chats in Live Chat Support
• Utilizing Chat Support Software Features for Engagement Excellence
• Measuring and Improving Live Chat Support Performance
• Best Practices for Live Chat Support Engagement Excellence

CareerPath

The **Executive Development Programme** in Live Chat Support: Engagement Excellence focuses on developing leaders and senior agents in the UK. This programme equips professionals with advanced skills to manage teams and ensure high-quality customer interactions in the rapidly growing live chat support industry. The 3D pie chart below showcases the distribution of roles in this development programme: Team Leader: 25% of the programme focuses on developing team leaders who can effectively guide their teams and ensure KPIs are met. Senior Agent: 35% of the programme is dedicated to honing the skills of senior agents, emphasizing their role in delivering exceptional customer service and resolving complex customer issues. Quality Analyst: 20% of the programme is allocated to training quality analysts, who play a crucial role in monitoring and improving support team performance. Trainer: 20% of the programme is designed for trainers who are responsible for onboarding new hires and continuously developing the skills of the support team. Take advantage of this unique opportunity to advance your career in the growing live chat support industry. With a focus on engagement excellence, this Executive Development Programme is tailored to help you excel in your chosen role.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN LIVE CHAT SUPPORT: ENGAGEMENT EXCELLENCE

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London College of Foreign Trade (LCFT)

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05 May 2025

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