Executive Development Programme in Service Design for Career Advancement
-- ViewingNowThe Executive Development Programme in Service Design for Career Advancement is a certificate course that focuses on enhancing learners' skills in service design. This program emphasizes the importance of creating exceptional customer experiences, which are crucial in today's service-oriented business landscape.
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• Service Design Thinking: Understanding the user-centered design process, empathy, ideation, prototyping, and testing.
• Customer Experience (CX) Strategy: Developing a customer-centric approach, mapping customer journeys, and measuring CX success.
• Designing for Service Delivery: Implementing effective service blueprints, process flows, and service automation.
• Service Innovation: Identifying growth opportunities, generating innovative service concepts, and validating ideas.
• Digital Service Design: Leveraging digital tools, technologies, and platforms for service design.
• Human-Centered Design: Incorporating user research, usability, and accessibility best practices in service design.
• Service Design Measurement and Analytics: Tracking service performance, KPIs, and data-driven decision making.
• Change Management and Leadership: Leading service design projects, fostering a culture of innovation, and driving change.
• Service Design Tools and Techniques: Mastering design thinking methods, visualization tools, and collaboration practices.
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EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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