Global Certificate in Service Innovation Leadership Skills Development
-- ViewingNowThe Global Certificate in Service Innovation Leadership Skills Development is a comprehensive course designed to empower professionals in the service industry. This certificate program emphasizes the importance of innovation and leadership in driving business growth and customer satisfaction.
6,500+
Students enrolled
GBP £ 140
GBP £ 202
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โข Innovation Leadership Fundamentals: Understanding the role of innovation leadership in service organizations, the mindset and skills required for successful innovation leadership.
โข Service Design Thinking: Exploring the principles and tools of service design thinking, and how to apply them to drive service innovation.
โข Customer Experience Management: Understanding the customer journey and how to design and manage exceptional customer experiences.
โข Service Blueprinting: Learning the technique of service blueprinting and how to use it to visualize and improve service processes.
โข Service Innovation Metrics: Identifying and measuring the impact of service innovation, including financial, organizational, and customer-related metrics.
โข Innovation Culture and Change Management: Building a culture of innovation within a service organization and managing change effectively.
โข Collaborative Innovation: Fostering collaboration and co-creation with customers, partners, and employees to drive service innovation.
โข Digital Transformation and Service Innovation: Understanding the role of digital technologies in service innovation and how to leverage them for competitive advantage.
โข Service Innovation Portfolio Management: Managing a portfolio of service innovation projects, including prioritization, resource allocation, and risk management.
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