Executive Development Programme in Active Listening for Care Professionals

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The Executive Development Programme in Active Listening for Care Professionals is a certificate course designed to enhance communication skills critical for care professionals. This programme emphasizes the importance of active listening in building trust, ensuring patient satisfaction, and fostering a supportive work environment.

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About this course

With the increasing demand for empathetic and effective communication in the healthcare industry, this course equips learners with essential skills to advance their careers. It provides practical tools and techniques to improve concentration, ask insightful questions, and offer constructive feedback. By the end of the course, learners will have developed a deeper understanding of the power of active listening and its impact on patient-centered care. Investing in this programme not only improves communication skills but also increases job satisfaction and reduces burnout among care professionals. By prioritizing active listening, healthcare providers can create a culture of respect, trust, and collaboration, ultimately leading to better patient outcomes.

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Course Details

• Understanding Active Listening: Definition and Importance in Care Professions
• Key Elements of Active Listening: Body Language, Empathy, and Paraphrasing
• Overcoming Barriers to Active Listening: Distractions, Assumptions, and Filter Bubbles
• Active Listening Techniques for Care Professionals: Reflective Listening, Open Questions, and Summarizing
• The Role of Active Listening in Building Therapeutic Relationships: Building Trust and Rapport
• Active Listening in Crisis Situations: De-escalating Conflicts and Managing Emotions
• Active Listening and Cultural Competence: Understanding Diverse Backgrounds and Perspectives
• Active Listening and Self-Care: Avoiding Burnout and Maintaining Boundaries
• Implementing Active Listening in Care Practice: Case Studies and Role-Plays
• Evaluating Active Listening Skills: Feedback, Reflection, and Continuous Improvement

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Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN ACTIVE LISTENING FOR CARE PROFESSIONALS
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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