Executive Development Programme in Active Listening for Care Professionals
-- ViewingNowThe Executive Development Programme in Active Listening for Care Professionals is a certificate course designed to enhance communication skills critical for care professionals. This programme emphasizes the importance of active listening in building trust, ensuring patient satisfaction, and fostering a supportive work environment.
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โข Understanding Active Listening: Definition and Importance in Care Professions
โข Key Elements of Active Listening: Body Language, Empathy, and Paraphrasing
โข Overcoming Barriers to Active Listening: Distractions, Assumptions, and Filter Bubbles
โข Active Listening Techniques for Care Professionals: Reflective Listening, Open Questions, and Summarizing
โข The Role of Active Listening in Building Therapeutic Relationships: Building Trust and Rapport
โข Active Listening in Crisis Situations: De-escalating Conflicts and Managing Emotions
โข Active Listening and Cultural Competence: Understanding Diverse Backgrounds and Perspectives
โข Active Listening and Self-Care: Avoiding Burnout and Maintaining Boundaries
โข Implementing Active Listening in Care Practice: Case Studies and Role-Plays
โข Evaluating Active Listening Skills: Feedback, Reflection, and Continuous Improvement
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