Executive Development Programme in Service Sector Service Design Optimization
-- ViewingNowThe Executive Development Programme in Service Sector Service Design Optimization is a certificate course that focuses on enhancing service design and delivery in the service sector. This program emphasizes the importance of customer experience, process efficiency, and innovation in achieving service excellence.
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⢠Service Design Thinking
⢠Customer Experience Management
⢠Service Blueprinting
⢠Journey Mapping in Service Design
⢠Service Prototyping and Iteration
⢠Optimizing Service Delivery Processes
⢠Metrics for Service Design Optimization
⢠Change Management in Service Design
⢠Service Design Tools and Techniques
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