Global Certificate in Service Business Management
-- viewing nowThe Global Certificate in Service Business Management is a comprehensive course designed to meet the growing industry demand for service business professionals. This certificate program emphasizes the importance of service management in today's business landscape and equips learners with essential skills for career advancement.
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Course Details
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Service Business Strategy & Planning - Developing effective service business strategies, service blueprinting, customer journey mapping, service design thinking, service innovation, service operations management.
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Customer Relationship Management - Customer experience management, customer loyalty, customer lifetime value, customer feedback management, voice of the customer, net promoter score (NPS).
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Service Quality & Improvement - Service quality measurement, service quality gap analysis, continuous service improvement, service level agreements (SLAs), six sigma, total quality management (TQM).
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Financial Management in Service Business - Service pricing strategies, cost management, budgeting, financial analysis, financial reporting, return on investment (ROI).
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Service Human Resources Management - Talent acquisition, talent management, leadership development, employee engagement, performance management, diversity and inclusion.
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Service Marketing & Sales - Service marketing mix, service differentiation, service positioning, service branding, sales management, customer segmentation.
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Service Operations & Technology Management - Service automation, service digitalization, service process optimization, service infrastructure management, service data management.
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Service Risk & Compliance Management - Service risk identification, service risk assessment, service risk mitigation, service compliance management, service audit, service disaster recovery.
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Service Innovation & Entrepreneurship - Service innovation strategies, service business model canvas, service ecosystem mapping, service entrepreneurship, service intrapreneurship.
This list of units is designed to provide a comprehensive and global perspective on service business management, covering the essential areas required to succeed in the service industry.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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