Global Certificate in Service Business Management

-- viewing now

The Global Certificate in Service Business Management is a comprehensive course designed to meet the growing industry demand for service business professionals. This certificate program emphasizes the importance of service management in today's business landscape and equips learners with essential skills for career advancement.

4.5
Based on 7,738 reviews

3,968+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

The course content covers key topics such as service strategy, design, transition, delivery, and improvement. It also explores the latest trends and best practices in service management, providing learners with a competitive edge in the job market. By completing this course, learners will gain a deep understanding of service business management, including how to effectively manage customer relationships, lead service teams, and drive service innovation. This knowledge is highly valued by employers and can lead to exciting career opportunities in a variety of industries. In short, the Global Certificate in Service Business Management is a must-take course for anyone looking to advance their career in service business management and stay ahead of the latest industry trends.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


Service Business Strategy & Planning   -   Developing effective service business strategies, service blueprinting, customer journey mapping, service design thinking, service innovation, service operations management.

Customer Relationship Management   -   Customer experience management, customer loyalty, customer lifetime value, customer feedback management, voice of the customer, net promoter score (NPS).

Service Quality & Improvement   -   Service quality measurement, service quality gap analysis, continuous service improvement, service level agreements (SLAs), six sigma, total quality management (TQM).

Financial Management in Service Business   -   Service pricing strategies, cost management, budgeting, financial analysis, financial reporting, return on investment (ROI).

Service Human Resources Management   -   Talent acquisition, talent management, leadership development, employee engagement, performance management, diversity and inclusion.

Service Marketing & Sales   -   Service marketing mix, service differentiation, service positioning, service branding, sales management, customer segmentation.

Service Operations & Technology Management   -   Service automation, service digitalization, service process optimization, service infrastructure management, service data management.

Service Risk & Compliance Management   -   Service risk identification, service risk assessment, service risk mitigation, service compliance management, service audit, service disaster recovery.

Service Innovation & Entrepreneurship   -   Service innovation strategies, service business model canvas, service ecosystem mapping, service entrepreneurship, service intrapreneurship.

This list of units is designed to provide a comprehensive and global perspective on service business management, covering the essential areas required to succeed in the service industry.


Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN SERVICE BUSINESS MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment